Technical Troubleshooting Agent Level 2 - Japanese
Core
Perform independent IT troubleshooting, drive incident and outage management, and monitor systems to enhance performance.
Role type
Level 2 Technical Troubleshooting Agent
Builds
IT production services and operational stability
Domain
IT Operations / Technical Support
Deliverable
client delivery
Required skills
IT Troubleshooting, Engineering Support, incident management, system monitoring, change management
Preferred skills
problem solving, analytical thinking, process improvement, attention to detail
Responsibilities
Drive incident and outage management, investigation, and restoration processes; Monitor systems and analyze trends to enhance performance and prevent incidents; Track and facilitate the acceptance of changes to production environments; Operate information technology production services in alignment with established protocols and service level agreements; Collaborate with colleagues to maintain and improve operational efficiency.
