Lead Analyst, Command Centre Operation
Core
Ensures IT service availability and minimizes business impact of outages through 24/7 command centre operations.
Role type
Senior IC IT Operations Engineer (Command Centre)
Builds
IT service stability and operational continuity for AIA's technology infrastructure
Domain
Insurance / IT Operations (via careerplan.io/jobs/JR-70842-1-lead-analyst-command-centre-operation-at-aia)
Deliverable
infrastructure
Required skills
application monitoring, batch job management, patch management, change management execution, incident management, network monitoring, troubleshooting under pressure
Preferred skills
ITIL certification, CompTIA certification
Technologies
application monitoring tools, batch processing systems, patch management tools, network monitoring tools
Responsibilities
Perform continuous monitoring of applications to ensure optimal performance; Execute and manage batch jobs ensuring timely completion; Implement and manage patching processes; Execute change management procedures; Assist with incident management by diagnosing issues and escalating; Provide first-level technical support; Monitor network performance and troubleshoot issues
Seniority
Mid-level, hands-on IC