Senior Analyst, Command Centre Operation
Core
Ensures IT service availability and minimizes business impact of outages through 24/7 command centre operations.
Role type
Senior IC IT Operations Analyst (Command Centre)
Builds
IT service stability and operational continuity for AIA's technology infrastructure
Domain
IT Operations / System Administration
Required skills
application monitoring, batch job management, patch management, change management execution, incident management support, network monitoring, troubleshooting under pressure (via careerplan.io/jobs/JR-70843-1-senior-analyst-command-centre-operation-at-aia)
Responsibilities
Perform continuous monitoring of applications to ensure optimal performance; Execute and manage batch jobs ensuring timely completion; Implement and manage patching processes to keep systems secure; Execute change management procedures for smooth implementation; Assist with incident management by diagnosing issues and escalating as necessary; Provide first-level technical support to internal teams and users; Monitor network performance and troubleshoot issues to ensure integrity