Manager, Command Centre Operation
Core
Manage IT service availability and minimize business impact of outages through effective command centre operations.
Role type
Manager, IT Operations Command Centre
Builds
IT service stability and operational efficiency for AIA's technology infrastructure
Domain
Insurance / IT Operations
Deliverable
infrastructure
Required skills
IT operations management, application monitoring, batch job management, patch management, change management, incident management, network monitoring, shift work coordination
Preferred skills
ITIL certification, CompTIA certification
Technologies
application monitoring tools, batch processing systems, patch management tools, network monitoring tools
Responsibilities
Lead and manage a team of IT professionals; oversee continuous monitoring of applications; manage and execute batch jobs; coordinate patch management processes; facilitate change management processes; provide guidance on incident resolution; provide first-line technical support; monitor network performance and troubleshoot connectivity issues
Seniority
Manager, supervisory role