Specialist Customer Service
Core
Oversees customer service operations and acts as primary liaison for MSA customers regarding supply chain, order status, and issue resolution.
Role type
Senior Customer Service Specialist (Supply Chain)
Builds
End-to-end order booking and execution processes for assigned MSA customers
Domain
Industrial filtration / Supply chain management
Deliverable
client delivery
Required skills
Oracle, MS Excel, daily problem solving, supply chain planning, order management, commercial correspondence
Preferred skills
Hindi, English, travel adaptability
Technologies
Oracle, MS Word, MS Excel
Responsibilities
Monitor order availability and production schedules; coordinate with logistics and pricing teams; handle customer quality concerns and damage claims; process credit notes and claim settlements; facilitate new customer onboarding; maintain OTD targets; assign tasks to team members to achieve operational targets.
Seniority
Senior, hands-on IC
