Patient Access Center Supervisor - FT - Days - DIO
Core
Provides day-to-day support for the Patient Access Center team, handling appointment scheduling, pre-registration, financial services, and optimizing patient flow processes.
Role type
Senior IC Patient Access Supervisor
Builds
Patient access workflows and scheduling systems
Domain
Healthcare administration
Required skills
Team leadership, HIPAA compliance, Call monitoring, Quality audits, Performance coaching, Resource management, EMR utilization, Stakeholder collaboration
Preferred skills
Call/contact center experience, Healthcare setting experience
Technologies
EMR, Excel, Dashboards
Responsibilities
Leads, coaches, and retains assigned staff; Conducts audits and quality investigations; Manages escalated patient interactions; Develops employee engagement initiatives; Coordinates division coverage and resource management; Provides technical guidance and training to team members.
Seniority
Senior, hands-on IC