Call Center Supervisor - Medical Office, onsite - No weekends or evenings! Full benefits!
Core
Patient Relations Lead supporting a contact center team by managing patient scheduling, education, communication, and operational support for ophthalmology/optometry practices.
Role type
Patient Relations Lead (Call Center)
Builds
Patient appointment schedules and operational workflows for medical offices
Domain
Healthcare (Ophthalmology/Optometry)
Deliverable
Dashboards & analysis
Required skills
Patient scheduling, EMR documentation, call handling, staff guidance, problem solving, computer skills
Preferred skills
Healthcare experience, NextGen software experience, 1-3 years call center/receptionist experience
Responsibilities
Assist Patient Relations Supervisor with scheduling, education, and communication; Provide guidance and monitoring to staff on scheduling processes; Respond to incoming calls promptly; Schedule patient appointments in NextGen; Document patient requests in EMR; Manage call flow to meet production goals; Coordinate with team members for efficient workflow.
Seniority
Individual Contributor