Health Information Operations Supervisor
Core
Lead daily workforce operations, manage team schedules and performance, and serve as the primary escalation point for client and team concerns in Health Information Services.
Role type
Service Delivery Supervisor (People Management & Operations)
Builds
Operational workflows, staff development programs, and client service delivery solutions
Domain
Healthcare / Health Information Services
Deliverable
client delivery
Required skills
People management, performance management, process improvement, HIPAA compliance, data analysis, stakeholder communication, team coaching, scheduling, KPI tracking
Preferred skills
EMR experience (EPIC, Cerner), production/metric-based work experience, team building
Technologies
Power BI, MS Office
Responsibilities
Oversee on-site and hybrid associates, manage team schedules and PTO coverage, lead the Audit Team, review data and provide client solutions, manage requests from the Risk Management Team, oversee escalated calls from centralized call centers, coordinate resources across teams
Seniority
Individual Contributor, Supervisory level
