Customer Service Specialist, Respiratory Health
Core
Front-line phone support for patients and caregivers regarding Hillrom Respiratory Health devices, troubleshooting, warranty claims, and order processing during the hospital-to-home transition.
Role type
Customer Service Specialist (Respiratory Health Devices)
Builds
Patient support workflows, device assignments, and warranty resolution for the Home Respiratory Health portfolio
Domain
Healthcare / Medical Devices
Deliverable
client delivery
Required skills
Phone support, troubleshooting, warranty determination, billing system navigation, order processing, shipping verification, complaint handling, technical procedure explanation
Preferred skills
Healthcare field experience, TIMS/JD Edwards billing systems, Spanish language
Technologies
Hillrom systems, TIMS, JD Edwards, Microsoft Office
Responsibilities
Answer and resolve patient/caregiver inquiries via phone/email, troubleshoot device complaints, assign devices and authorize shipments, process warranty returns, verify rental agreements, summarize trends to R&D, handle after-hours coverage
Seniority
Mid-level IC