Customer Support Agent I
Core
First point of contact for patients, answering questions, troubleshooting issues, and ensuring timely, accurate, and compassionate support across phone, email, and SMS channels.
Role type
Entry-level customer support agent (healthcare)
Builds
Patient support workflows for a virtual cancer clinic
Domain
Healthcare / Cancer care
Deliverable
client delivery
Required skills
Patient communication, issue resolution, data entry, HIPAA compliance, outbound outreach, SOP adherence, escalation management
Preferred skills
Healthcare terminology, ticketing software (Zendesk), Spanish language proficiency