Technical Support Representative II (M-F 11:30am - 8pm)

Baxter

Skaneateles, NY, USFull-time$53k–$73k2026-10-19 → 2026-11-10

HybridNo visa sponsorship

Core

Provide remote troubleshooting support for hardware, software, and network-related issues for customers and patients.

Role type

Technical Support Specialist

Builds

Consistent, high-quality support experience for Baxter's products and services

Domain

Healthcare / IT Support

Required skills

remote troubleshooting, Microsoft OS, Active Directory, server environments, hardware diagnosis, software diagnosis, networking, security issues, hardware installation, peripheral device troubleshooting, regulated process adherence

Preferred skills

medical devices support, healthcare environments, SAP, knowledge management tools

Technologies

Microsoft OS, Active Directory, SAP, knowledge management tools

Responsibilities

Provide remote troubleshooting support, document cases in detail, execute customer requests, support escalation processes, deliver technical guidance, track and update cases, identify recurring issues

Seniority

Entry-level to Mid-level

About Baxter

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.