Technical Support Technician
Core
Provide technical assistance to clients by troubleshooting, diagnosing, and resolving hardware, software, and network issues onsite or remotely.
Role type
Technical Support Technician
Builds
Maintains client IT environments including desktops, network equipment, and software.
Domain
IT Support / Managed Services
Deliverable
client delivery
Required skills
Troubleshooting, Active Directory, Microsoft 365, TCP/IP, Hardware repair, Networking concepts, Documentation, Client communication
Preferred skills
A+ certification, Network+ certification, MTA certification, MCSA certification
Technologies
Active Directory, Microsoft 365, TCP/IP, Windows, Office 365
Responsibilities
Troubleshoot, diagnose, and resolve technical issues; Install, maintain, and repair desktop hardware and network equipment; Handle daily service calls; Upgrade software and hardware; Maintain confidentiality of information; Provide timely updates on work progress.
Seniority
Individual Contributor