IT Support Technician
Core
Diagnose, research, and resolve hardware, software, and network issues for internal users including engineers, financial associates, and executives.
Role type
IT Support Technician (Help Desk)
Builds
Break-fix support and request fulfillment for internal users across multiple technology platforms
Domain
Enterprise IT Infrastructure
Deliverable
client delivery
Required skills
Microsoft Windows 10/11 support, Active Directory management, Microsoft 365 administration, hardware troubleshooting, networking equipment support, Apple MacBook support, mobile device support, ServiceNow or ticketing platform proficiency, telephony system knowledge, remote worker support, fast typing speed (50 wpm)
Preferred skills
Associate degree, technical certification, ACD telephony systems experience, remote work environment experience
Technologies
Active Directory, Hardware, MacBook, Microsoft 365, Mobile, Network, ServiceNow, Windows, Office 365
Responsibilities
Diagnose and resolve hardware, software, and network issues; identify issue trends and escalate critical incidents; deliver best-in-class support with a customer-obsessed approach; review documented fixes for accuracy; support new technology rollouts and pilot programs; document and track interactions in the ticketing system; provide break-fix support and request fulfillment.
Seniority
Entry-level to Junior, hands-on IC