Patient Access Ambassador I - FT - Days - Hybrid Eligible - DIO
Core
Deliver exceptional customer service and coordinate patient care activities via inbound call center interactions to ensure first-contact resolution and optimize patient flow.
Role type
Patient Access Specialist (Call Center)
Builds
Patient appointment schedules, pre-registration records, and care coordination plans.
Domain
Healthcare / Patient Access
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Appointment scheduling, pre-registration, insurance verification, authorization status checks, HIPAA compliance, medical record review, care gap identification, preventive care screening coordination, multi-channel communication (phone, email, chat/SMS), clinical decision support tool usage.
Preferred skills
Call center experience, healthcare setting experience.
Technologies
Epic Secure Chat/SMS, clinical decision support tools, call center systems.
Responsibilities
Handle inbound calls for appointment scheduling, pre-registration, and financial services; review patient medical records to identify care gaps and schedule preventive screenings; coordinate with physician offices and clinical departments; ensure compliance with HIPAA and quality management guidelines; manage high-risk patient prioritization using risk scores.
Seniority
Entry-level, individual contributor