Sr. Coordinator, Dealer Services
Core
Lead initiatives to enhance auction operations, strengthen dealer relationships, and manage escalated customer service situations.
Role type
Senior Coordinator (Dealer Services)
Builds
Dealer satisfaction and operational efficiency for CarMax's used car retail network
Domain
Automotive retail / Used car auction services
Deliverable
dashboards & analysis
Required skills
Workload distribution, technical SME guidance, performance data analysis, stakeholder partnership, training development, project facilitation
Preferred skills
CarMax Auction Services experience, Microsoft Office proficiency
Responsibilities
Distribute and balance workloads across a team of 10–20 associates; Serve as the team's technical SME providing guidance and resolving escalations; Review work for accuracy and consistency; Analyze performance data to identify trends and suggest process improvements; Partner with internal and external stakeholders to resolve issues; Support training initiatives including developing materials and coaching new hires.
Seniority
Senior, hands-on IC