People Connect Representative
Core
Provides inquiry and transactional support services to People Practices customers via case management, telephony, chat, and email platforms.
Role type
People Connect Representative (Customer Support)
Builds
Employee data transactions and support for People Practices inquiries
Domain
Human Resources / People Operations
Deliverable
client delivery
Required skills
Case management, telephony, chat, email platforms, data privacy compliance, policy knowledge, issue triage, system troubleshooting
Preferred skills
Workday, ServiceNow
Technologies
Workday, ServiceNow
Responsibilities
Respond to People Practices inquiries and complete basic transactions, initiate and document transactions in compliance with procedures, provide professional and inclusive customer service, maintain current knowledge of People Practices policies, adhere to case documentation and audit requirements, triage inquiries for appropriate handling, troubleshoot basic issues on Workday and ServiceNow
Seniority
Mid-level, hands-on IC
