Global Director, HR Services, People Experience
Core
Lead and scale a global HR Services organization, delivering high-volume HR operations and employee lifecycle services with a focus on operational excellence, automation, and continuous improvement.
Role type
Senior leadership, global HR Services Director
Builds
Global HR Services operating model, service delivery platform, and high-performing distributed teams
Domain
Global HR Operations / People Operations / Shared Services
Required skills
Global HR operations leadership, scaling shared services, workforce capacity planning, process automation and AI integration, operational excellence (Lean), risk and controls management, talent development
Preferred skills
Experience in multinational organizations, transformation leadership, digital service design
Technologies
AI, automation tools, case management systems, operational dashboards
Responsibilities
Build and lead a global HR services organization; define and evolve the global service operating model; drive operational excellence and continuous improvement; manage workforce and capacity planning; implement AI and automation to transform service delivery; own risk, controls, and operational resilience; develop high-performing global teams
Seniority
Director, strategic leadership with hands-on operational accountability
