Head of Employee Tech & Experience (ETX)
Core
Lead global Employee Tech & Experience (ETX) to simplify technology, ensure reliability, and advance employee experience through research, design, and agent-led automation.
Role type
Senior leadership, global head of employee technology and experience
Builds
Global support services (Helpdesk, SysOps, Logistics, AV), employee experience platforms, and agent-led workflows
Domain
Enterprise IT, Employee Experience, AI-driven Operations
Deliverable
product features | dashboards & analysis
Required skills
Global organizational leadership, employee experience strategy, research and design, AI/agent workflow integration, stakeholder management, team development, service reliability, investment prioritization
Preferred skills
Experience with transformation and growth, ability to challenge assumptions, deep understanding of AI capabilities
Technologies
AI agents, support systems, logistics platforms, AV systems
Responsibilities
Lead global growth of ETX across Helpdesk, SysOps, Logistics, and AV; Elevate employee experience through research and design; Accelerate agent-led and customer-zero workflows; Develop and grow leadership teams; Scale global services with reliability and security; Shape investment priorities with company leadership
Seniority
Senior, strategic leadership