Managed Svcs Service Manager III
Core
Manages post-sale support, onboarding, and account health for small to large field, major, or channel accounts, driving service improvements and retention.
Role type
Senior Managed Services Service Manager
Builds
Customer success outcomes, service improvement plans, and operational reports for digital infrastructure clients
Domain
IT Operations / Managed Services / Digital Infrastructure
Deliverable
client delivery
Required skills
Account management, issue resolution, churn risk analysis, contract management, QBR delivery, data analysis, cross-functional collaboration, stakeholder engagement
Preferred skills
ITIL certification, PMP certification, project management experience
Technologies
ServiceNow, Jira Service Management, VMware, Cisco, Juniper, Arista, Dell, Fortinet, VAST, NetApp, DDN, MinIO
Responsibilities
Support high complexity and strategic global accounts; resolve post-sale tactical issues and executive escalations; deliver Quarterly Business Reviews (QBRs) and manage follow-up actions; develop and execute service improvement plans; create complex ad hoc reports and visualizations; prepare contract documents and resolve contractual claims
Seniority
Senior, hands-on IC
