Outpatient Services Rep LEP
Core
Schedules outpatient clinic appointments, registers patients, and provides customer assistance to patients with limited-English proficiency (LEP) using second language skills.
Role type
Outpatient Services Representative (LEP)
Builds
Patient registration records, appointment schedules, and billing documentation.
Domain
Healthcare / Ambulatory Care
Required skills
Appointment scheduling, patient registration, billing code entry, non-English language fluency, customer service, medical terminology, data entry, insurance verification
Preferred skills
Experience in high-volume clinic settings, familiarity with online scheduling and billing systems
Technologies
Electronic scheduling system, online billing system, card embosser, photocopying equipment
Responsibilities
Schedule outpatient clinic appointments and follow-up visits; register patients and verify demographic/insurance data; collect co-payments and process billing codes; assist LEP patients with clinic procedures and forms using second language skills; coordinate with third-party payors for pre-authorizations; maintain patient medical records; answer phone calls and greet arriving patients.
Seniority
Entry-level, individual contributor