Director of Access and Care Navigation
Core
Strategic and operational leader optimizing access, intake, referral management, patient navigation, and transition-of-care functions for a serious illness and end-of-life care nonprofit.
Role type
Senior leadership director (healthcare operations)
Builds
Scalable systems for care coordination, referral conversion, and operational workflows
Domain
Healthcare (palliative care, hospice, serious illness)
Required skills
Strategic planning, operational oversight, team leadership, relationship management, data-driven decision-making, process improvement, budget management, compliance
Preferred skills
CRM/EMR/EPIC proficiency, Registered Nurse or Nurse Practitioner licensure, change leadership
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM, EMR, EPIC
Responsibilities
Partner with COO to execute strategic initiatives for access and care coordination; Provide day-to-day leadership for intake, admissions, and navigation functions; Track and analyze KPIs including referral conversion and response times; Foster partnerships with hospitals, physician groups, and payers; Lead recruitment, onboarding, and professional development of access team members; Manage budget development and resource allocation for the Access Center.
