Director of Access and Care Navigation
Core
Strategic and operational leadership for patient access, intake, referral management, and care navigation to ensure seamless continuity of care for patients with serious and life-limiting illnesses.
Role type
Director of Access and Care Navigation
Builds
Scalable systems for referral conversion, care coordination, and patient navigation across the continuum of care.
Domain
Healthcare (Hospice, Palliative, Serious Illness)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational excellence, relationship management, data-driven decision-making, change leadership, process improvement, budget management, team leadership, compliance management
Preferred skills
CRM/EMR/EPIC proficiency, Registered Nurse or Nurse Practitioner licensure
Technologies
Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM, EMR, EPIC
Responsibilities
Partner with COO to execute strategic initiatives for access and care coordination; oversee day-to-day operations of intake, admissions, and navigation functions; analyze KPIs and develop dashboards for executive decision-making; foster partnerships with hospitals, payers, and community organizations; lead recruitment and development of access team members; manage budget and resource allocation for the Access Center.
Seniority
Director, strategic & operational leadership