Customer Care Consultant / Senior Customer Care Consultant
Core
Provide one-stop assistance to aspiring and existing hawkers on stall tenancy matters, handle enquiries and feedback at the Customer Service Centre, and support digital service adoption.
Role type
Senior Customer Care Consultant (Frontline Service)
Builds
Service delivery for NEA's hawker centre stall tenancy services
Domain
Public Sector / Urban Planning / Hawker Centre Management
Deliverable
client delivery
Required skills
Frontline customer service, stakeholder coordination, process improvement, service innovation, digital tool adoption, working under pressure
Preferred skills
Experience in service innovations or transformation, ability to work in a fast-paced environment
Responsibilities
Meet walk-in customers and handle their enquiries and feedback, propose practical service innovations and process improvements based on frontline observations, test and use new technologies such as AI tools to improve service delivery, work with other government agencies and service partners to expand service accessibility
