Customer Service Team Member (30 Hours, Evenings)
Hybrid
Core
Respond to customer inquiries and complaints via phone, email, live chat, and social media to provide exceptional service for a digital bank.
Role type
Customer Service Team Member
Builds
Customer experience and support for a branchless digital bank
Domain
Financial Services / Customer Support
Deliverable
client delivery
Required skills
Phone communication, email communication, live chat support, social media support, complaint handling, issue escalation, process improvement, IT navigation
Responsibilities
Provide exceptional customer service via phone, email, live chat and social media; Responding to customer complaints and escalating issues as necessary; Supporting a continuous improvement ethos within the contact centre; Actively seeking to improve processes and workflows