Kundcentermedarbetare
Core
Handling incoming incidents and calls from customers and partners, updating operational systems, and creating/revising alarm plans.
Role type
Customer service operations specialist
Builds
Alarm response plans and customer support workflows
Domain
Public safety / Emergency services
Deliverable
client delivery
Required skills
Customer service experience, administrative skills, digital system proficiency, Swedish (fluent), English (comfortable)
Preferred skills
Experience from public sector or B2B, cross-functional collaboration, process improvement mindset
Responsibilities
Handle incoming calls and incidents, update operational systems, create and revise alarm plans, contribute to continuous process improvement
Seniority
Mid-level, hands-on IC
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