Customer Experience Representative
Core
Support restaurant partners and their customers via inbound/outbound phone interactions, handling orders and resolving support issues.
Role type
Customer Experience Representative (Contact Center)
Builds
Customer support operations for restaurant partners
Domain
Food & Beverage / Restaurant Technology (via careerplan.io/jobs/7925845-customer-experience-representative-at-slice)
Required skills
English verbal/written communication (B2+), customer support experience, attention to detail, ticketing/CRM usage, multitasking
Preferred skills
calmness in high-paced environments, empathy, collaboration
Technologies
ticketing systems, CRMs, spreadsheets
Responsibilities
Handle phone orders, resolve common support issues, document interactions accurately, escalate issues appropriately, meet performance expectations for quality and productivity
Seniority
Entry-level to Junior