Senior Manager, Business & Service Excellence [WSD]
Core
Drive service excellence and continuous improvement for the Workforce Services Division by managing public enquiries, MP appeals, audits, and knowledge systems.
Role type
Senior Manager, Service Excellence & Operations
Builds
Service delivery frameworks, reporting dashboards, audit compliance plans, and knowledge repositories
Domain
Public sector workforce services
Deliverable
dashboards & analysis
Required skills
Service quality management, analytical reporting, audit and compliance coordination, knowledge management, stakeholder engagement, project management
Preferred skills
Public service background, CRM and case management tools