Process Improvement and Analytics Manager, Bureau of Vital Statistics
Core
Manage operational workflows, staffing, and process improvements for a high-volume public service unit handling birth and death record amendments and corrections.
Role type
Senior Operations Manager (Process Improvement & Analytics)
Builds
Operational efficiency, data-driven performance plans, and system enhancements for vital records processing.
Domain
Public Sector / Government / Health Administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Operational analysis, workforce planning, performance management, process improvement, data analysis, stakeholder coordination, system testing, compliance monitoring
Preferred skills
Independent analytical study, supervisory experience, operational research, quantitative/qualitative analysis, high-volume service management, report writing, database/systems analysis
Technologies
Microsoft Excel, eVital system, databases
Responsibilities
Analyze staffing needs and workload distribution; coordinate onboarding and training; analyze operational workflows and performance indicators; design and maintain operational tracking reports; oversee mailroom and lobby operations; monitor compliance with regulatory protocols; test and implement system enhancements.
Seniority
Senior, hands-on IC with supervisory responsibilities