Senior Service Analyst, Workforce Management

Remote (UK)RemoteFull-time£40k2026-10-07 → 2026-10-22

Hybrid

Core

Senior Service Analyst driving data-driven workforce management, staffing optimization, and incident resolution for customer operations teams.

Role type

Senior IC Workforce Management Analyst

Builds

Dynamic burndown plans, Management Information (MI) dashboards, and automated data pipelines for service operations.

Domain

Financial Services / Workforce Management

Deliverable

dashboards & analysis

Required skills

SQL, Looker, root-cause analysis, workforce optimization, incident management, data pipeline creation, stakeholder reporting

Preferred skills

Anaplan, Airtable, Google Sheets, project lifecycle management, coaching

Technologies

Looker, SQL, Anaplan, Airtable, Google Sheets, Google Slides, Google Documents

Responsibilities

Compile executive reports and business reviews; create Looker dashboards and standalone MI; perform root-cause analysis and automate processes; create dynamic burndown plans; manage cross-domain incidents and on-call rota; conduct service deep dives for supply/demand gaps; align with global ops functions.

Seniority

Senior, hands-on IC

About Monzo

Monzo is on a mission to build technology that connects the world. We are more than a platform; we are a global infrastructure that millions of people rely on for their daily lives, finances, and communication. This puts us in an incredibly unique position. We are the custodians of immense amounts of sensitive financial data as well as people’s money that are highly attractive to sophisticated adversaries and state-level actors.