Principal Manager, SkillsFuture Credit (IMD)
Core
Lead operations for SkillsFuture Credit and other funding programmes, ensuring policy alignment, system integration, and customer service delivery.
Role type
Senior IC operations manager (team lead)
Builds
Grant management processes, customer service workflows, and operational policies for training funding programmes
Domain
Public sector / Human capital development (via careerplan.io/jobs/JR-10000047283-principal-manager-skillsfuture-credit-imd-at-sggovterp)
Required skills
operations management, programme management, policy development, customer journey design, stakeholder collaboration, performance analytics, risk assessment, people management
Preferred skills
system development coordination, vendor performance management, process streamlining
Technologies
none stated
Responsibilities
Formulate operational policies for grant management; design end-to-end customer interaction points; monitor programme performance and KPIs; mentor and coach team members
Seniority
Senior, hands-on IC with team leadership
