Senior Manager, Coach & Instructor Enablement
Core
Lead the Coach & Instructor Enablement team to improve learner retention and delivery outcomes at scale through four capability pillars and an Enablement Operations platform.
Role type
Senior Manager, Enablement Operations
Builds
Enablement Operations platform and standardized delivery processes for thousands of learners
Domain
EdTech / AI & Tech upskilling / Regulated education
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
cross-functional influence, operational design, data-driven decision making, team leadership, regulatory compliance management, program prioritization
Preferred skills
apprenticeships experience, regulated education background, AI-native workflow design
Technologies
AI tools for process automation
Responsibilities
Define owners and measures for four capability pillars, build Enablement Operations SMEs, manage a single visible enablement roadmap, partner with Learning/Operations/Quality/Delivery teams, lead and develop six specialists
Seniority
Senior Manager, hands-on IC with team leadership