Program Manager - IT Operations
Core
Lead cross-functional operational programs to improve scalability, consistency, and operational maturity for IT operations, support environments, and internal infrastructure.
Role type
Senior Program Manager (IT Operations)
Builds
Operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.
Domain
Technology Operations / Internal IT Infrastructure / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, cross-functional leadership, operational process design, stakeholder alignment, prioritization, execution management, governance, service model scaling
Preferred skills
Experience in high-growth environments, technical team partnership, workplace technology operations
Technologies
None explicitly listed
Responsibilities
Lead cross-functional operational programs to improve scalability and operational maturity; Drive operational excellence initiatives across IT Support, employee lifecycle, meeting services, and research environments; Build operating models and governance cadences for complex programs; Partner with technical teams to ensure operational readiness of new deployments; Drive high-priority programs supporting company growth; Improve operational visibility and stakeholder alignment; Establish clear ownership and execution plans for operational work.
Seniority
Senior, hands-on IC