Sr. Support Operations Manager

Full-time2026-10-06 → 2026-10-07

Core

Lead the Support Operations organization by integrating Systems, Workforce Management, Quality, and Training functions to establish operational rigor and standards.

Role type

Senior Support Operations Manager (Strategy & Coordination) (via careerplan.io/jobs/32d634ed-b34b-41cc-980b-aa7a8b8f6b3a-sr-support-operations-manager-at-ashby)

Builds

Cohesive Support Operations organization enabling strategic customer experiences

Domain

SaaS / Customer Support Operations

Required skills

Operational leadership, cross-functional coordination, coaching leaders, data-driven decision making, process design, strategic thinking

Preferred skills

Experience scaling support functions, ambiguity tolerance, stakeholder alignment

Technologies

N/A

Responsibilities

Integrate Systems, WFM, Quality, and Training functions; Manage and develop functional leaders; Drive performance and efficiency across functions; Represent Support Operations cross-functionally

Seniority

Senior, hands-on IC

About Ashby

Series B50 Employees

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.