Stonehaven - Director of Program Operations
Core
Own program operations discipline and execution across the full program book for a third-party hybrid fronting carrier, setting onboarding/offboarding playbooks and governance cadence.
Role type
Director of Program Operations (Insurance)
Builds
Repeatable program onboarding/offboarding playbooks and governance frameworks for insurance fronting programs.
Domain
Insurance / Program Operations
Required skills
Program management, Team supervision, Multi-workstream process design, Portfolio management, Cross-functional escalation, Audit coordination
Preferred skills
PMP certification, Fronting-carrier operations leadership, Bordereau data flows knowledge (via careerplan.io/jobs/D9-006-71-374-stonehaven-director-of-program-operations)
Responsibilities
Own and improve the repeatable program onboarding and offboarding playbook; Supervise and develop Program Operations Managers; Set governance cadence for live programs; Escalate cross-functional blockers; Report portfolio-level program-operations health to the CPO.
Seniority
Director, hands-on leadership