Customer Onboarding & Implementation Manager- Craft Education
Core
Design and execute scalable onboarding strategies for new customers to a work-based learning platform, focusing on users with low digital literacy.
Role type
Customer Onboarding & Implementation Manager
Builds
Craft Connect platform configuration and adoption for apprenticeship degree programs
Domain
EdTech / Workforce Development
Deliverable
product features
Required skills
software configuration, troubleshooting, onboarding strategy design, customer communication, process optimization, data analysis
Preferred skills
startup experience, edtech domain knowledge, project management tools
Technologies
Craft Connect platform
Responsibilities
Configure Craft platform to meet customer business needs, troubleshoot configuration issues, design and develop customer onboarding strategy from scratch, lead the onboarding process for all new customers, create tailored onboarding materials, act as primary point of contact during onboarding, refine onboarding processes based on feedback, establish and optimize onboarding metrics, collaborate with internal teams for smooth handoffs
Seniority
Mid-level, hands-on IC
