Onboarding Customer Success Manager
Core
Own the onboarding journey for a portfolio of enterprise/strategic customers across the Americas to accelerate time-to-value and drive strategic outcomes.
Role type
Senior Customer Success Manager (Onboarding)
Builds
Repeatable, programmatic onboarding experience for enterprise customers
Domain
Cybersecurity / Identity Governance and Administration (IGA)
Required skills
IGA platform expertise, enterprise customer onboarding management, project execution, executive relationship management, AI tool usage, outcome-based frameworks, IAM knowledge
Preferred skills
Gainsight experience, cloud platform knowledge (AWS/Azure/GCP)
Technologies
SailPoint, Saviyant, RSA, Omada, One Identity, Smartsheet, Monday.com, Jira, Gainsight, AWS, Azure, GCP
Responsibilities
Manage >30 concurrent customer onboarding projects, define success plans and measurable business outcomes, execute project plans and manage risk, guide customers through platform adoption and training, leverage AI to automate tasks and improve workflows, establish governance cadence, remove adoption blockers, partner with Sales on renewal/upsell, provide product feedback
Seniority
Senior, hands-on IC