Staff Technical Account Manager
Core
Serve as a critical bridge between internal teams and enterprise customers to ensure seamless communication, technical health, and successful product utilization.
Role type
Staff Technical Account Manager (Leadership & Mentorship)
Builds
Customer success outcomes, technical stability, and cross-functional alignment for enterprise cybersecurity clients
Domain
Cybersecurity / Enterprise Software
Deliverable
client delivery
Required skills
Technical Account Management, Customer Success Engineering, Security Operations, Program Management, Root Cause Analysis, Cross-functional coordination, Technical troubleshooting, Strategic oversight, Mentoring and training
Preferred skills
Quarterly Business Reviews, Complex technical communication, Cross-departmental collaboration
Responsibilities
Take full ownership of Technical Account Health across portfolio; Manage demanding enterprise customer load; Lead as a program manager to train internal teams and clients; Attend engineering status calls to advocate for customer needs; Assist in Root Cause Analysis for high-priority escalations; Mentor staff in high-level technical account management principles.
