Channel Account Manager
Core
Manage post-sales relationships between Solera, T-Mobile employees, and their customers to ensure account health and promote retention.
Role type
Channel Account Manager
Builds
Solera/Spireon products and FleetLocate Software solutions for T-Mobile customers
Domain
Transportation/Logistics technology and telematics
Required skills
B2B sales, channel partner management, account management, solution assessment, customer onboarding, cross-functional collaboration, Salesforce proficiency
Preferred skills
Transportation or logistics industry experience, channel/partner environment experience, software presentation skills
Technologies
Salesforce, FleetLocate Software, Microsoft Office Suite
Responsibilities
Investigate solution needs and assess onboarding training; Develop understanding of Solera services; Engage with customers in-person and virtually; Design targeted evaluation plans; Address customer issues and complaints; Lead cross-functional teams to develop solutions; Maintain accurate records in Salesforce; Schedule onboarding and follow-up training; Conduct demo presentations; Collaborate with legal, finance, and operations teams; Escalate issues; Participate in Partner Business Review meetings; Manage time effectively to meet goals.
Seniority
Mid-level, hands-on IC