Junior Account Manager
Core
Manage SMB Fleet portfolio to drive retention, renewals, and upsell opportunities while ensuring operational excellence.
Role type
Junior Account Manager (SaaS/Telematics)
Builds
Fleet Solutions portfolio for SMB customers
Domain
Automotive technology / Telematics / SaaS
Deliverable
client delivery
Required skills
Account management, customer success, CRM proficiency, data analysis, cross-functional collaboration, risk management, process improvement
Preferred skills
Experience in SaaS or technology companies, bilingual communication (English/Spanish), strategic thinking
Technologies
Salesforce, Power BI
Responsibilities
Manage assigned book of business, conduct monthly Account Health Reviews, execute Checkpoint Outreaches and Events, monitor SLA compliance, collaborate cross-functionally on escalations, support proactive risk management, contribute to process improvements
Seniority
Junior, hands-on IC