Customer Solution Specialist
Core
Act as the primary point of contact for assigned customers, building strong, trusted relationships and delivering tailored solutions to drive satisfaction, retention, and business growth.
Role type
Customer Solution Specialist (SaaS)
Builds
Vehicle lifecycle management software-as-a-service solutions for the automotive ecosystem
Domain
Automotive / SaaS
Deliverable
client delivery
Required skills
customer success, solutions consulting, account management, problem-solving, analytical skills, CRM tools management
Preferred skills
SaaS environment experience, automotive industry knowledge, project management
Responsibilities
Customer Case Triage, Regional KPI tracking and Prioritization, Resolve customer issues and escalate complex cases, Monitor customer performance, usage, and satisfaction metrics, Gather customer feedback and share insights to improve products and services, Maintain accurate records of customer interactions in Solera systems