Chronosphere - Customer Success Architect
Core
Post-sales leader guiding Chronosphere's largest customers to unlock observability strategy potential and maximize platform value.
Role type
Senior Customer Success Architect (Strategic Account Lead)
Builds
Strategic account plans, customer enablement programs, and executive business reviews for enterprise clients.
Domain
Cybersecurity / Observability / Cloud-Native Infrastructure
Required skills
Strategic account management, technical partnership with DevOps/Engineering, executive communication, project management, discovery, value-based storytelling, observability knowledge, Kubernetes, Prometheus, OpenTelemetry, distributed systems
Preferred skills
Experience with large complex customers ($1M+ ARR), navigating containerized environments, influencing product development
Responsibilities
Build trusted relationships across customer organizations, execute strategic account plans, lead 1:many enablement and executive reviews, serve as primary technical advisor, identify and mitigate portfolio risks, drive platform adoption and ROI, act as voice of customer for product influence, contribute to customer success playbooks
Seniority
Senior, hands-on IC with strategic account ownership
