Customer Success Manager, SMB - Mexico
Core
Support customer engagement and growth for auto-repair shop software clients, driving adoption, retention, and revenue.
Role type
Customer Success Manager (SMB)
Builds
Cloud-based auto-repair shop management platform
Domain
SaaS / Automotive industry
Required skills
Customer relationship management, Onboarding and product adoption, Revenue growth (upsells/cross-sells), Issue resolution and advocacy, Customer insights and reporting, CRM tools proficiency
Preferred skills
Automotive industry experience, English and Spanish fluency
Technologies
Salesforce, Vitally, Zendesk, Gainsight
Responsibilities
Develop and maintain relationships with assigned customers, Conduct regular check-ins to ensure high NPS, Drive product adoption by addressing challenges, Manage accounts for upsells and renewals, Act as primary point of contact for concerns, Track and report on key customer success metrics
Seniority
Mid-level, hands-on IC