Regional Customer Success Manager (Automotive)
Core
Own success and health for a segment of Podium's Automotive customers, driving engagement, adoption, and retention via the Interaction Management platform.
Role type
Regional Customer Success Manager (Automotive)
Builds
Customer retention, product adoption, and business value realization for local automotive businesses
Domain
SaaS / AI Agents / Automotive
Deliverable
production ML models
Required skills
Customer success management, SaaS product adoption, upselling and cross-selling, customer retention strategies, stakeholder management, data analysis, problem-solving, industry knowledge (automotive), AI technology familiarity
Preferred skills
Experience with customer success platforms, CRM tools, online reputation management, growth-oriented approach to AI
Technologies
Interaction Management platform, LLMs, Voice AI, automation platforms, CRM
Responsibilities
Serve as primary post-sales point of contact for small business customers; Drive product adoption and utilization; Identify upselling and cross-selling opportunities; Proactively engage in renewal processes; Conduct regular check-ins to assess satisfaction and optimize usage; Act as customer advocate to relay feedback to product/engineering teams
Seniority
Mid-level, hands-on IC
