Regional Customer Success Manager (Automotive)- CHICAGO
Core
Own success and health for a segment of Podium's Automotive customers, driving engagement, adoption, and retention via the Interaction Management platform.
Role type
Regional Customer Success Manager (SaaS)
Builds
Interaction Management platform for local businesses
Domain
Automotive industry + SaaS
Deliverable
product features
Required skills
Customer success management, SaaS product adoption, upselling and cross-selling, customer retention strategies, stakeholder management, problem-solving, analytical abilities, software concept comprehension
Preferred skills
AI technologies (LLMs, Voice AI), customer success platforms, CRM tools, online reputation management
Responsibilities
Serve as primary post-sales point of contact, drive product adoption and utilization, identify upsell/cross-sell opportunities, manage renewals and retention, conduct customer check-ins, act as customer advocate to product/engineering teams
Seniority
Mid-level, hands-on IC