Customer Success Manager (f/m/d)
Core
Own a portfolio of B2B customers (car dealers, auction houses, leasing companies) from onboarding to long-term partnership, driving product usage and retention.
Role type
Senior Customer Success Manager (B2B SaaS/Automotive)
Builds
Account plans, business reviews, onboarding processes, CS playbooks, and AI-based automation tools.
Domain
Automotive technology / Electric mobility / SaaS
Required skills
B2B customer success, account management, onboarding, data analysis, CRM management, stakeholder collaboration, English (fluent)
Preferred skills
Key account management, large multi-site account experience, German/Swedish/Dutch, electric mobility domain knowledge, AI enthusiasm
Technologies
Salesforce, AI tools
Responsibilities
Manage B2B customer lifecycle from onboarding to retention, build account plans for key accounts, onboard and train customer teams, collect and structure customer feedback for product teams, document activities in Salesforce, collaborate with Sales and Support to solve issues, build CS tools with the AI team.
Seniority
Mid-Senior, hands-on IC