Director, Strategy and Operations of Account Health Management
Core
Architect and execute the future-state operating model for Account Health Management (AHM) to drive organizational change and AI-native workflow adoption across enterprise accounts.
Role type
Director, Strategy and Operations of Account Health Management (AHM)
Builds
Unified AHM operating models, AI-native workflows, and end-to-end customer success processes
Domain
Cybersecurity / SaaS / Enterprise Account Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure
Required skills
Strategic planning, change management, user journey mapping, AI-native tool implementation, cross-functional stakeholder influence, workflow redesign, operational execution
Preferred skills
Post-Sales Strategy, Customer Success Operations, Digital Transformations
Technologies
AI-native tools, agentic AI capabilities
Responsibilities
Define unified strategy for serving customers through AI-native thinking; Collaborate with Strategy, Product, IT, and Engineering to optimize account health; Oversee User Acceptance Testing (UAT) for technical solutions; Develop change management plans and conduct end-user mindset discovery; Map user journeys in agentic AI environments; Lead deployment of AI-native tools and enablement resources; Redesign complex operational workflows for sustainable adoption; Navigate stakeholder networks to establish unified account health metrics
Seniority
Director, strategic leadership with hands-on execution
