Sr. Technical Support Engineer, SASE
Core
Provide post-sales technical support, troubleshooting, and root cause analysis for Palo Alto Networks SASE solutions to customers and partners.
Role type
Senior Technical Support Engineer (SASE)
Builds
Customer support cases, technical documentation, and knowledge base articles.
Domain
Cybersecurity / SASE / Network Security
Deliverable
client delivery
Required skills
Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols, Firewall Central Management Systems, Multi-factor authentication, Security services (IDS/IPS), Network debugging, Virtualization (AWS, Azure, VMWare, OpenStack)
Preferred skills
Windows/MAC OS debugging, Cisco, Checkpoint, Juniper, Fortinet products
Responsibilities
Provide technical support and configurations to customers; Manage support cases; Perform fault isolation and root cause analysis; Publish technical documentation and bulletins; Travel to customer sites for critical situations.
Seniority
Senior, hands-on IC
