Sr. Technical Support Engineer, SASE
Core
Provide post-sales technical support, troubleshooting, and root cause analysis for Palo Alto Networks SASE solutions to customers and partners.
Role type
Senior Technical Support Engineer (SASE)
Builds
Customer support cases, technical documentation, and knowledge base articles for SASE products.
Domain
Cybersecurity / SASE (Secure Access Service Edge)
Deliverable
client delivery
Required skills
Remote Access VPN, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS), Firewall Central Management Systems, multi-factor authentication systems, Security services (IDS/IPS, Firewalls), complex network debugging, Virtualization (AWS, Azure, VMWare, OpenStack)
Preferred skills
Windows and MAC OS debugging, Cisco, Checkpoint, Juniper, Fortinet products
Responsibilities
Provide configurations and best practices to customers, manage support cases, perform fault isolation and root cause analysis, publish technical bulletins and documentation, review technical materials for training and marketing, travel to customer sites for critical situations
Seniority
Senior, hands-on IC