Tier 3 SD WAN NOC
Core
Senior SD-WAN engineer providing Tier 3 technical escalation, root cause analysis, and complex troubleshooting for carrier-level managed services.
Role type
Senior IC SD-WAN Network Operations Engineer
Builds
Production SD-WAN infrastructure and managed network services for Premier customers
Domain
Telecommunications / Network Operations / SD-WAN
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SD-WAN technologies, network infrastructure (routers, switches, firewalls, VPNs), IP and Optical networks (IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, IPSec), root cause analysis, security incident response, ticketing systems, network flow and packet capture analysis
Preferred skills
CCNP certification, Palo Alto PCNSA/PCCSA, Juniper JNCNA, Fortinet FCA, carrier-level data services (fiber optic, electrical circuits), carrier-level voice services (trunking, hosted phone), Sonus Session Border Controller, Netsapiens Hosted Platform, cloud services (AWS, Azure, GCP)
Technologies
SD-WAN, AWS, Azure, GCP, Palo Alto, Juniper, Fortinet, Sonus, Netsapiens, Netscout, NetFlow, Wireshark
Responsibilities
Serve as the highest point of technical escalation for network issues, perform root cause analysis for complex problems, lead network projects including firmware and patches, collaborate with Tier 1 and 2 technicians, conduct security audits and participate in incident response, document support activities within ticketing systems
Seniority
Senior, hands-on IC