Technical Support Engineer (French or German)
Core
Level 2 Technical Support Engineer providing front-line troubleshooting for NETGEAR networking products (switches, routers, NAS, security platforms) via phone, email, and chat.
Role type
Level 2 Technical Support Engineer
Builds
Customer support and troubleshooting for networking hardware and SASE security platforms
Domain
Networking / Cybersecurity
Deliverable
client delivery
Required skills
Wired and wireless networking fundamentals, structured troubleshooting methodologies, ticketing systems, remote diagnostic tools, multilingual communication (French or German)
Preferred skills
CCNA, CompTIA Network+
Technologies
NETGEAR switches, wireless access points, business routers, NAS devices, NETGEAR Insight, Exium
Responsibilities
Diagnose and resolve moderately complex wired and wireless networking issues; manage support tickets and queues; escalate complex issues to L3 engineers; document troubleshooting steps and resolutions; identify recurring issues to contribute to process improvements.
Seniority
Mid-level, hands-on IC