Senior Technical Support Engineer - Focused Services - (wiith either German, French, Italian)
Core
Senior Technical Support Engineer providing post-sales support, root cause analysis, and QBRs for top-tier cybersecurity customers.
Role type
Senior Technical Support Engineer (Network Security)
Builds
Palo Alto Networks security products and services
Domain
Cybersecurity / Network Security
Deliverable
client delivery
Required skills
TCP/IP, LAN/WAN, Routing protocols (BGP, OSPF, EIGRP), Remote Access VPN (IPSEC, PKI, SSL), Network troubleshooting (Wireshark, GNS3), Authentication protocols (LDAP, TACACS+, Radius), Packet flow analysis, Case management
Preferred skills
Virtualization (AWS, Azure, VMWare), OS debugging (Windows, Mac, Linux), Python/Shell scripting, Multi-vendor firewall experience
Technologies
Palo Alto Networks, Prisma Access, Cisco Firepower, Checkpoint, Wireshark, GNS3
Responsibilities
Deliver expert-level technical assistance and troubleshooting for complex security issues; Own support cases from initiation to resolution including multi-vendor troubleshooting; Act as trusted advisor to technical and executive stakeholders; Collaborate with cross-functional teams for product improvement; Drive customer engagement via QBRs and release planning; Replicate defects in labs and file bug reports with Engineering/QA; Author technical documentation and training materials; Travel to customer sites for critical issue resolution.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/JR-017368-senior-technical-support-engineer-focused-services-wiith-either-german-french-italian-at-p)