Service Delivery Leader
Core
Manage the customer lifecycle and serve as the primary point of contact for post-sales engagements, driving adoption and consumption of Palo Alto Networks' security products for C-suite executives.
Role type
Senior Service Delivery Leader (Account Management)
Builds
Customer success plans, deployment strategies, and adoption roadmaps for enterprise security investments.
Domain
Cybersecurity / Cloud Security / Network Security / DevSecOps
Deliverable
client delivery
Required skills
Account management, C-suite relationship management, post-sales engagement, customer success planning, escalation management, cross-functional collaboration, value realization, contract negotiation
Preferred skills
Program management, customer success software proficiency (Gainsight, Salesforce, Smartsheet, Clarizen, Jira), bilingual communication (English/Arabic)
Technologies
Gainsight, Salesforce, Smartsheet, Clarizen, Jira
Responsibilities
Own key account relationships and lifecycle management, act as primary point of contact for multiple product lines, partner with Sales and Post-Sales teams to develop success plans and ensure renewals, coordinate customer delivery across engineering and professional services, manage customer escalations and translate security priorities into success plans
Seniority
Senior, hands-on IC with strategic account ownership